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Click here to watch the ABC News interview of the AMCIS Patient Portal.
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"I no longer play phone tag with my patients. It's the wave of the future.”
-- Aimee Yu, Pulmonologist, Annapolis Pulmonary Specialists, Annapolis, MD
The AMCIS HealthPort gives patients a way to communicate securely with the practice online. This eliminates time spent on hold for the patient as well as time waiting for a call back from the office.
Communicating online with patient's allows each party to send their message when it is most convenient for them. This is in contrast with traditional phone conversations which require both parties to be present at the same time. A great deal of time can be wasted simply getting both parties on the phone at the same time.
Furthermore, large practices often triage messages so that they can take a half-day to get to the physician. Then the physician may not call the patient until the end of the day. This causes patient satisfaction to erode and physicians work long hours and feel burned out. Communications via the Patient HealthPort eliminates this problem.
In addition, all too often the message that a provider gets from the secretary/receptionist isn't clear. So the physician is not sure what the problem really is. With the Patient HealthPort, the provider is able to see the patient's question in their own words and the patient is able to see the provider's reply in his/her own words as well. No more miscommunication due to a go between staff person.
Lastly, experience has shown that patients do not abuse the system and patients can only enter a limited number of characters in their messages.
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